This Service Level Agreement (SLA) outlines the terms and conditions governing the provision of website development services by X3WEB to its clients. By engaging with X3WEB’s services, clients agree to adhere to the terms outlined herein.
1. Initial Consultation and Agreement:
2. Payment and Questionnaire:
3. E-commerce Website Development:
4. Client Responsibility:
5. Website Design and Revision:
6. Website Layout and Lead Time:
7. Scope of Work:
8. Guarantee and Responsibility:
9. Timelines for Feedback and Changes:
10. Review Responsibility:
Contact Information:
By engaging with X3WEB’s services, clients acknowledge and accept the terms outlined in this Service Level Agreement.
At X3WEB, we prioritize the reliability and security of our hosting and server setup services. However, it’s essential to acknowledge that certain factors beyond our control may impact the performance and availability of hosted websites and emails. Therefore, we provide the following disclaimer to outline our stance on potential issues and our measures to mitigate risks:
Downtime: While we strive to maintain maximum uptime for our hosted services, occasional downtime may occur due to factors such as maintenance, unforeseen technical issues, or external network disruptions.
Data Loss: Despite implementing robust backup systems, data loss can occur due to unforeseen circumstances such as hardware failures, software errors, or malicious activities. Clients are encouraged to regularly backup their data and implement redundancy measures.
Security Breaches: Although we employ advanced security measures to protect our servers and hosted environments, security breaches may still occur due to evolving threats or vulnerabilities in third-party software. We continuously monitor for security threats and promptly respond to any breaches to minimize impact.
Server Overload: Periods of high traffic or resource-intensive activities may lead to server overload, resulting in degraded performance or temporary unavailability. We actively monitor server resources and scale infrastructure as needed to mitigate overload issues.
Software Vulnerabilities: While we regularly update and patch software to address known vulnerabilities, new vulnerabilities may emerge that could potentially be exploited by malicious actors. We promptly address any identified vulnerabilities to minimize security risks.
Network Issues: External network issues, such as ISP outages or routing problems, may impact the accessibility of hosted services. We work closely with our network providers to address any network-related issues and minimize downtime.
Hardware Failures: Despite redundant hardware configurations and proactive maintenance, hardware failures can still occur, leading to service interruptions. We have procedures in place to quickly replace faulty hardware and restore services.
Data Corruption: Data corruption can occur due to various factors, including software errors, hardware malfunctions, or external interference. We employ data integrity checks and redundant storage systems to minimize the risk of data corruption.
Email Spam and Phishing: While we implement spam filtering and security measures to prevent email abuse, no system is entirely immune to spam or phishing attacks. Clients are advised to exercise caution and implement additional email security measures as needed.
Legal Compliance: Clients are responsible for ensuring that their hosted content and activities comply with applicable laws and regulations. We reserve the right to suspend services for clients found to be engaging in illegal or prohibited activities.
Server Misconfiguration: Misconfigurations or errors in server setup may occur, potentially impacting the performance or security of hosted services. We regularly audit server configurations and promptly address any misconfigurations to maintain service quality.
Denial of Service (DoS) Attacks: While we employ mitigation techniques to protect against DoS attacks, large-scale attacks may still disrupt service availability. We monitor for DoS attacks and implement countermeasures to minimize their impact.
DNS Issues: Issues with domain name resolution, such as DNS misconfigurations or DNS provider outages, may affect the accessibility of hosted services. We work to promptly resolve any DNS-related issues to restore service availability.
Resource Abuse: Clients are expected to use allocated resources responsibly and refrain from activities that may excessively strain server resources or affect the performance of other users. We reserve the right to suspend services for clients found to be engaging in resource abuse.
Software Compatibility Issues: Compatibility issues between software components or third-party applications may arise, leading to functional or performance issues. We provide support and assistance to resolve compatibility issues to the best of our ability.
Backup Failure: While we maintain regular backups of hosted data, backup failures may occur due to technical issues or human error. Clients are advised to regularly verify the integrity of their backups and notify us of any backup-related concerns.
SSL Certificate Expiry: SSL certificates are essential for securing web communications, and their expiration can lead to security warnings or service disruptions. We proactively monitor SSL certificate expiry dates and renew certificates in a timely manner to prevent disruptions.
Unauthorized Access: Despite security measures, unauthorized access attempts may occur, potentially compromising the confidentiality or integrity of hosted data. We employ intrusion detection systems and access controls to prevent unauthorized access and promptly investigate any security incidents.
Client Communication Breakdown: Effective communication between clients and X3WEB is crucial for resolving issues and maintaining service quality. We encourage clients to promptly report any concerns or issues to ensure timely resolution.
Vendor Dependence: X3WEB relies on third-party vendors for certain services and infrastructure components. While we diligently select and monitor vendors, issues with third-party services may impact the availability or performance of hosted services.
Non-Payment and Account Suspension: X3WEB reserves the right to suspend any account that is not paid up to date. We will not take responsibility for any issues or disruptions resulting from non-payment, including but not limited to service interruptions, data loss, or security breaches.
By engaging with X3WEB’s hosting and server setup services, clients acknowledge and accept the inherent risks associated with web hosting and email services. While we make every effort to provide reliable and secure services, clients are encouraged to implement additional measures to enhance the security and resilience of their hosted environments.
For further assistance or inquiries, please contact us:
Information: 079 370 2434
Client Support (WhatsApp): 068 366 2616
Client Support (Phone): 087 814 1898
Cancellation Notice: To cancel the membership plan, the client must provide a written 30-day notice of cancellation to X3WEB. The notice should be sent to support@x3web.co.za, and the client will receive a confirmation of receipt.
Outstanding Payments: All outstanding payments and penalties must be paid in full before the cancellation of the membership plan. If the client fails to pay outstanding amounts, X3WEB reserves the right to hold the website or any other related service until the payment is made in full.
Refunds: X3WEB does not provide any refunds for the membership plan fees once they have been paid. However, if the client cancels the membership plan during the first 30 days of service, the client will not be charged for any subsequent months. Once an invoice has been paid, no refund will be given upon cancellation.
Termination of Service: X3WEB reserves the right to terminate the membership plan service for any client for any reason whatsoever. If the service is terminated by X3WEB, the client will receive a prorated refund of any unused portion of the service fees.
Website Ownership: X3WEB retains ownership of all website designs, codes, and related assets created during the membership plan service. The client will not have any rights to the website or related assets until all outstanding payments are made in full.
Right to Hold Domains and Websites: X3WEB reserves the right to hold domains, lock domains, and websites until no more monies are owed to X3WEB.
Legal Action: X3WEB takes all necessary steps to protect itself against any legal action that may arise. X3WEB reserves the right to take legal action against any client who fails to pay the membership plan fees or violates any terms and conditions of the membership plan agreement.
Amendments: X3WEB reserves the right to amend the cancellation policy at any time without notice. It is the responsibility of the client to review the cancellation policy periodically and ensure compliance.
By accepting the membership plan service, the client agrees to all terms and conditions of the cancellation policy. If the client does not agree with any of the terms and conditions, the client should not use X3WEB’s membership plan service.
Office Address 165 Cornelis Street Fairlands Johannesburg
Call Us 079 370 2434
Mail Us info@x3web.co.za
At X3WEB, we strive to ensure our clients are satisfied with our services. However, we understand that circumstances may arise where a refund is necessary. Please read the following refund policy carefully to understand your rights and responsibilities regarding refunds:
Client Support Contact Details:
Refund Conditions:
Cancellation Within 7 Days: Clients who wish to cancel their services within 7 days of payment will be eligible for a refund of 70% of the full amount paid, excluding VAT and other taxes.
No Refunds After 7 Days: After the initial 7-day period, no refunds will be issued.
Website Development Terms:
Website Review and Changes:
Client Responsibility:
No Refunds for Upfront Membership or Hosting Plans:
Refunds for Debit Order Faults:
No Refunds for Completed Work:
Please note that by engaging with X3WEB’s services, you agree to adhere to the terms outlined in this refund policy. If you have any questions or concerns regarding refunds, please reach out to our client support team for assistance.
For further assistance, you can contact us at: 079 370 2434.
X3WEB is committed to protecting the privacy and security of the personal information of our users. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and the rights and choices you have with respect to your personal information.
When you use our website, we may collect the following types of personal information:
We use the personal information we collect for the following purposes:
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security technologies and procedures to safeguard the confidentiality of your personal information, including secure servers and firewalls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
If you are a California resident, you have the right to request certain information about our collection and use of your personal information over the past 12 months. You also have the right to request that we delete your personal information, subject to certain exceptions. To make a request, please contact us at the email address provided below.
If you are an EU resident, you have certain rights under the General Data Protection Regulation (GDPR) with respect to your personal information, including the right to access, correct, and delete your personal information. To make a request, please contact us at the email address provided below.
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights under applicable privacy laws, please contact us at support@x3web.co.za.
We reserve the right to modify or update this Privacy Policy at any time, so please review it frequently. Your continued use of our website after any changes to this Privacy Policy will signify your acceptance of such changes.
OVERVIEW
This website is operated by X3Web and its partners. Throughout the site, the terms “we”, “us” and “our” refer to X3Web. X3Web offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
View our cancelation policy here
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is not stores by X3Web, partners or staff but by Payfast (The payment service provider we use)
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. All invoices are valid for a period of 7 days, after 7 days we reserve the right to cancel any service offered without notice in the case of any unpaid invoice. There will be no refund for previous invoices paid.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall X3Web, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licencors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless X3Web and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licencors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@x3web.co.za
SECTION 21 – REFUNDS AND PAYMENTS
Payment Terms:
No Refunds once invoiced has been paid
There is no return or refund on any of our digital products, websites, hosting, or any other product or service X3Web offers.
As X3web starts work immediately after your payment has been received, no refund will be issued for any reason whatsoever.
You can always contact us for any questions at info@x3web.co.za.
X3Web is a registered business with over 1500 active clients. We understand you as a business owner. With a team of over 21 members, we offer online support when you need it.
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