This Refund Policy explains how refunds work for X3WEB services. By paying an invoice, subscribing to a plan, or using our services, you agree to this policy.
1. General Position
X3WEB does not offer refunds on services once work has commenced, unless required by non-waivable consumer protection law.
All fees are agreed upfront. By paying an invoice, the client confirms acceptance of the scope and fee for that service.
2. What Is Not Refundable
Unless required by non-waivable law, the following are never refundable:
A. Website creation / website design / website development
All website work is paid upfront. No refunds for website creation, design, or development fees once paid.
B. Ads management fees
Monthly ads management fees for Meta Ads or Google Ads are not refundable once the billing period has commenced.
C. Monthly service fees
Monthly management, hosting, support, or maintenance fees are not refundable once the billing period has commenced.
D. Deposits
No deposits paid to X3WEB are refundable.
E. Ad spend
Ad spend paid to Meta or Google is never refundable by X3WEB. Ad spend is paid directly to the platforms and governed by their policies.
F. Setup fees and once-off fees
Any setup fees, onboarding fees, audits, strategy fees, build fees, or once-off project fees are not refundable.
G. Creative and content production
No refunds for any content creation or production work, including (but not limited to) video, photo, graphics, copywriting, editing, product uploads, content days, or related costs.
H. Third-party costs and pass-through charges
No refunds for any third-party charges, including (but not limited to) payment processor fees, plugin/theme licenses, SaaS tools, stock assets, subscriptions, domain registry fees, or upstream hosting costs.
I. Domain registrations
Domain registrations, renewals, transfers, and domain-related work are non-refundable.
J. Digital products
All digital goods are non-refundable once purchased or delivered, including downloads, templates, bundles, and licenses.
K. Completed or in-progress work
Any work already completed, partially completed, delivered, implemented, or performed is not refundable, including support, troubleshooting, consulting, training, bug fixes, and optimisation work.
3. Chargebacks and Payment Disputes
If a client initiates a chargeback or payment reversal:
- X3WEB may suspend services and access until the dispute is resolved
- Time spent handling disputes may be billed or deducted from any applicable credit
- Chargebacks do not create any entitlement to a refund
4. Refund Requests
If you believe a refund may apply under non-waivable consumer law, contact us in writing:
Email: Accounts@x3web.co.za
5. Legal Rights Note
Nothing in this policy removes rights you may have under applicable consumer protection laws that cannot be waived. Where such laws require a refund, X3WEB will comply with the law.