These Terms and Conditions ("Terms") govern your access to and use of the X3WEB website at x3web.co.za and all services provided by X3WEB (Pty) Ltd ("X3WEB", "we", "us", "our"). By visiting the website, submitting an enquiry, signing a proposal, or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services.
X3WEB (Pty) Ltd is a South African company providing digital marketing and web development services.
Registered address: 4 Edmonton Alley, Northcliff, Johannesburg, South Africa
General: Info@x3web.co.za | Support: Support@x3web.co.za
Sales: +27 68 906 3369 | Support: +27 64 725 0842
X3WEB provides digital marketing and web services including, but not limited to:
The specific scope, deliverables, pricing, and timelines for each engagement are confirmed in a written proposal, invoice, or service agreement. In the event of any conflict between these Terms and a specific written service agreement, the service agreement shall prevail to the extent of the inconsistency.
3.1 Proposals and Quotes
All proposals and quotes are valid for 14 days from the date of issue unless otherwise stated. X3WEB reserves the right to revise pricing after the validity period.
3.2 Acceptance
A proposal is accepted when the client signs the proposal, pays a deposit or first invoice, or provides written confirmation. Verbal acceptance does not constitute a binding agreement.
3.3 Onboarding Requirements
The client must provide all required access, assets, and information within the timeframe specified during onboarding. Required items typically include admin access to advertising accounts, website credentials, brand assets, and business information. Delays in providing required materials are the client's responsibility and do not entitle the client to a refund, discount, or extension of the contract term.
All recurring monthly services — including Growth System Retainers, Meta Ads management, Google Ads management, combo packages, website management, and hosting — are subject to a minimum 3-month commitment from the date of the first invoice.
Once-off services (website design, e-commerce development, audits, strategy sessions, content production) are not subject to a minimum term but are non-refundable once work has commenced.
5.1 Pricing and VAT
All prices quoted are in South African Rand (ZAR) and exclude VAT unless expressly stated otherwise. X3WEB is VAT registered. VAT will be added to all invoices at the applicable rate.
5.2 Invoice Payment
Invoices are payable within 7 days of issue unless a different payment term is agreed in writing. Monthly management fees are invoiced in advance at the start of each billing period.
5.3 Deposits
Where a deposit is required (typically for website design, e-commerce, or once-off projects), work will not commence until the deposit is received and cleared. Deposits are non-refundable once paid.
5.4 Ad Spend
Ad spend paid directly to Meta, Google, or other advertising platforms is separate from X3WEB management fees and is not included in X3WEB's fees unless explicitly stated in the proposal.
5.5 Payment Methods
X3WEB accepts EFT/bank transfer. Payment details are provided on each invoice. X3WEB does not accept cash payments.
If an invoice is not paid by the due date, X3WEB reserves the right to:
Suspension of services due to non-payment does not entitle the client to a refund or credit for the suspended period.
X3WEB offers a conditional money-back guarantee on the first month's management fee only for the following packages:
Guarantee conditions
Full guarantee terms are set out in X3WEB's Refund Policy.
8.1 Access and Cooperation
The client is responsible for providing timely access to all accounts, platforms, assets, and information required by X3WEB. Delays caused by the client do not entitle the client to a refund, discount, or extension of the contract term.
8.2 Content and Legal Compliance
The client is responsible for ensuring that all content, materials, products, and services provided to X3WEB comply with applicable laws, regulations, and the policies of relevant advertising platforms. X3WEB is not liable for any content or claims provided by the client.
8.3 Account Security
The client is responsible for maintaining the security of their own accounts and credentials. X3WEB will not be held liable for any loss resulting from the client's failure to maintain account security.
8.4 Feedback and Approvals
The client must provide feedback, approvals, and sign-offs within the timeframes specified by X3WEB. Delays in approval may affect timelines and do not entitle the client to a refund or credit.
9.1 Client Ownership of Deliverables
Upon receipt of full payment, the client owns the final deliverables specifically created for them (e.g., website files, ad creatives, copy). Ownership does not transfer until all outstanding amounts are paid in full.
9.2 X3WEB Retained Rights
X3WEB retains ownership of all pre-existing intellectual property, tools, frameworks, methodologies, templates, and know-how. X3WEB retains the right to display work in its portfolio and marketing materials unless the client requests otherwise in writing before project commencement.
9.3 Third-Party Licences
Where third-party assets (fonts, stock images, plugins, themes, software licences) are used in deliverables, the client is responsible for maintaining and renewing those licences after project handover.
9.4 Client-Provided Content
The client warrants that all content, images, logos, and materials provided to X3WEB are owned by the client or that the client has the right to use them, and that their use does not infringe any third-party rights. The client indemnifies X3WEB against any claims arising from client-provided content.
Both parties agree to keep confidential any non-public business, financial, technical, or operational information shared during the course of the engagement. Each party agrees to use Confidential Information solely for the purpose of the engagement, not disclose it to third parties without prior written consent, and apply reasonable safeguards to protect it.
Confidentiality obligations do not apply to information that is publicly available, was already known to the receiving party, is independently developed, or is required to be disclosed by law. Obligations remain in effect during the engagement and for three (3) years after its conclusion.
X3WEB does not guarantee any specific outcome, result, or performance from any service, including leads, sales, ROAS, cost per lead, conversion rates, search rankings, organic traffic, social media performance, or any other metric. Results depend on many factors outside X3WEB's control, including market conditions, competition, platform algorithm changes, client's product/service quality, pricing, and audience behaviour.
X3WEB will apply professional skill and reasonable effort to achieve the best possible outcomes.
To the maximum extent permitted by applicable law:
Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.
The client agrees to indemnify, defend, and hold harmless X3WEB and its directors, employees, contractors, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) the client's breach of these Terms; (b) the client's use of the Services; (c) content, materials, or information provided by the client; (d) the client's violation of any applicable law or third-party rights; or (e) any dispute between the client and a third party.
14.1 Permitted Use
You may use the X3WEB website for lawful purposes only. You agree not to use the website in any way that violates applicable laws, infringes any third-party rights, or interferes with the operation of the website.
14.2 Prohibited Conduct
14.3 Website Availability
X3WEB does not guarantee that the website will be available at all times. The website may be temporarily unavailable due to maintenance, updates, or technical issues. X3WEB is not liable for any loss resulting from website downtime.
X3WEB's services involve the use of third-party platforms including Meta (Facebook and Instagram), Google, and other tools. The client acknowledges that:
Our website may contain links to third-party websites. X3WEB is not responsible for the content, privacy practices, or availability of those sites.
16.1 By the Client
The client may cancel recurring services in accordance with the Cancellation Policy. Once-off services may not be cancelled once work has commenced.
16.2 By X3WEB
X3WEB may suspend or terminate services immediately, without notice, if the client fails to pay any invoice by the due date, breaches any provision of these Terms or any applicable policy, engages in abusive or threatening conduct toward X3WEB staff, or if the client's use of the Services involves illegal activity or prohibited content.
16.3 Effect of Termination
Upon termination, all outstanding fees become immediately due and payable. X3WEB will provide a reasonable transition period to hand over access and assets, provided all outstanding amounts are paid in full.
X3WEB may update these Terms at any time by posting the revised version on this page and updating the "Last updated" date. For existing clients, material changes will be communicated by email with at least 14 days' notice. Continued use of our Services after the effective date of any changes constitutes acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising from or related to these Terms or the Services shall be subject to the exclusive jurisdiction of the South African courts.
Before initiating legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of at least 30 days. If the dispute cannot be resolved through negotiation, either party may refer the matter to mediation before resorting to litigation.
The Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 apply where applicable.
X3WEB (Pty) Ltd
4 Edmonton Alley, Northcliff, Johannesburg, South Africa
General: Info@x3web.co.za
Support: Support@x3web.co.za
Sales: +27 68 906 3369 | Support: +27 64 725 0842
